Refund policy

RETURN & REFUND POLICY
We want you to be happy with your purchase from ZHAVESSA. If there is an issue with your order, please contact us first so we can help find the appropriate solution.

RETURN REQUESTS
Return requests must be submitted within 14 days of delivery.

To be eligible for consideration for a return, your item must be unused, in the same condition in which you received it, and in its original packaging where applicable.

Please do not return any item without contacting us first. Returns sent without prior authorization or to an address not provided by ZHAVESSA may not be accepted.

To request a return, please contact us through our Contact page and include your order number and the reason for your request.

DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
Please inspect your order when it arrives.

If your item arrives damaged or defective, you receive the wrong item, or an item is missing from your order, please contact us as soon as possible.

We may ask you to provide photographs or video showing the issue, along with your order number, so that we can review your request.

Depending on the circumstances, an approved claim may be resolved with a replacement, refund, or another appropriate solution. In some cases, a physical return may not be required. Please wait for our instructions before returning an item.

CHANGE OF MIND OR INCORRECT ORDER
If you change your mind or accidentally order the wrong item, please contact us within 14 days of delivery.

Approval of a return is subject to the eligibility requirements above. Unless otherwise required by applicable law or agreed by ZHAVESSA, return shipping costs for change-of-mind or incorrectly ordered items are the responsibility of the customer.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain used personal-care, grooming, or hygiene-related products may not be eligible for return unless they arrived damaged, defective, or incorrect.

We also cannot accept items that have been used, damaged after delivery, or returned without prior authorization.

REFUNDS
If a refund is approved, it will be issued to the original payment method. Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued. Processing times vary by financial institution.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, incorrect, or otherwise required by applicable law.

ORDER CANCELLATIONS
If you need to cancel or change an order, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

CONTACT US
For questions about returns, refunds, damaged items, or cancellations, please contact ZHAVESSA through our Contact page.